Data on the critical and distinctive skills necessary for those working in the Customer Service Management field from the Bureau of Labor Statistics. Customer Service Management majors need many skills, but most especially Reading Comprehension. The revealed comparative advantage (RCA) shows that Customer Service Management majors need more than the average amount of Management of Financial Resources, Management of Material Resources, Management of Personnel Resources, Negotiation, Time Management, Coordination, Service Orientation, Social Perceptiveness, Instructing, Active Listening, Operations Analysis, Speaking, Operation Monitoring, Persuasion, Learning Strategies, Monitoring, Troubleshooting, Writing, Quality Control Analysis, Reading Comprehension, Systems Analysis, Critical Thinking, Systems Evaluation, Active Learning, Judgment and Decision Making, Complex Problem Solving, Operation and Control, Mathematics, Technology Design, Programming, Equipment Selection, Science, Installation, Equipment Maintenance, and Repairing.
These two visualizations, one a radial chart and one a bar chart, show the same information, a rating of how necessary the following skills are for Customer Service Management majors. Toggle between "value" and "RCA" to see the absolute rating of that skill (value) and the revealed comparative advantage (RCA), or how much greater or lesser that skill's rating is than the average. The longer the bar or the closer the line comes to the circumference of the circle, the more important that skill is. The importance of Management of Financial Resources is very distinctive for majors, but the Reading Comprehension, Active Listening, Time Management, Speaking, Critical Thinking, Writing, Coordination, Management of Personnel Resources, Monitoring, Social Perceptiveness, Negotiation, Service Orientation, Active Learning, Complex Problem Solving, Judgment and Decision Making, Learning Strategies, Instructing, Systems Analysis, Persuasion, Systems Evaluation, Management of Financial Resources, Management of Material Resources, Operations Analysis, Operation Monitoring, Mathematics, Quality Control Analysis, Troubleshooting, Operation and Control, Technology Design, Programming, Equipment Selection, Science, Installation, Equipment Maintenance, and Repairing are the three most important skills for people in the field.